Should your goods be faulty or damaged upon receipt, Electrical Factory Outlet will offer a full refund or exchange in accordance with its obligations under the Competition and Consumer Act 2010 (Cth) (“Act”).
To the extent permitted by law, Electrical Factory Outlet: limits its obligations and liability for the repair, replacement or refund of the purchase price of any goods to its obligations under the Act; is not liable for any contingent, consequential or punitive damages arising in way whatsoever in relation to the use of any goods; and is not liable for any claim, loss or expense incurred by any person resulting from the delivery, non-delivery or return of any goods.
Products that have been installed cannot be returned for a change of mind refund/exchange.
Products may differ from those pictured on the website due to natural variations in colour/finish and scale of the image.
You have three options for returning your goods.
1. Returns of purchases made in-store
To receive an immediate exchange or refund, you can return the goods within 30 days to the place of purchace. A refund or exchange will be made at the same value as the original purchase price. You must present a copy of your store receipt.
All goods must be returned in original packaging, in a resalable condition and have not been installed.
2. Returns of purchases made online
To receive an immediate exchange or refund, you can return the goods within 30 days to Electrical Factory Outlet. A refund or exchange will be made at the same value as the original purchase price, excluding freight if you had your order home delivered. You must present a copy of your store receipt or website order confirmation email.
All goods must be returned in original packaging, in a resalable condition and not been installed.
3. Return by shipping
To arrange a refund or exchange by sending the goods back to Electrical Factory Outlet, please complete a RMA via the attached link: Customr Service Returns
You will need to cover the cost of the freight, and include your original receipt or website order confirmation email with your returned items. All goods must be returned in original packaging, in a resalable condition and not been installed.
Shipped returns may take up to 14 days to process, and notification will be by email.
All products have a minimum 12 month manufacturers warranty
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The costs associated with a claim made against these warranties (i.e. postage) are to be borne by you. These warranties constitute the entire guarantee by Electrical Factory Outlet. Except where otherwise provided by the Australian Consumer Law, all other obligations, warranties, both expressed and implied are excluded to the fullest extent allowed by law.
Unless a product is labelled DIY (Do-It-Yourself), all electrical work must be performed by a qualified licensed electrician.
Making a Warranty Claim
Customers can return faulty goods to Electrical Factory Outlet with their receipt, within the Warranty period for repair, replacement or refund.
For more information on making your warranty claim, call Electrical Factory Outlet On 07 34110303 or email [email protected]
To Complete a RMA please click on the attached link: Customr Service Returns
Should you choose to return goods via shipping you would be responsible for the freight costs.